SMS/Text Messaging
SMS/Text Messaging Terms & Conditions
InterAmerica Insurance Customer Care SMS Program
InterAmerica Insurance offers an SMS text messaging program to provide customers with insurance customer care, account, and policy-servicing communications.
Messages may include policy status updates, renewal reminders, cancellation or non-renewal notices, billing or account updates, requests for documents or information, appointment or service reminders, and responses to customer service inquiries.
This SMS program is intended for customer care and policy servicing and is not used to send marketing or promotional messages.
No insurance coverage may be bound, changed, amended, or canceled solely through a text message unless otherwise confirmed by an authorized representative of InterAmerica Insurance.
How Customers Opt In
Customers may opt in verbally during a telephone call or an in-person interaction with an authorized InterAmerica Insurance representative.
Before obtaining consent, the representative informs the customer that:
- InterAmerica Insurance would like to send text messages related to insurance customer care and policy servicing.
- Message frequency varies depending on policy activity and customer service needs.
- Message and data rates may apply.
- Customers may reply HELP for assistance.
- Customers may reply STOP at any time to opt out.
- Consent to receive text messages is voluntary and is not a condition of purchasing insurance products or services.
- InterAmerica Insurance’s SMS/Text Messaging Terms & Conditions and Privacy Policy are available on our website.
The representative then asks:
“Do you agree to receive customer care and insurance policy-related text messages from InterAmerica Insurance at the mobile number you provided? Please answer yes or no.”
Only customers who explicitly answer “yes” are enrolled in the SMS program.
After providing consent, the customer receives an initial confirmation message confirming enrollment in the InterAmerica Insurance Customer Care SMS Program.
Consent to Receive Messages
By verbally opting in to the InterAmerica Insurance Customer Care SMS Program, you expressly consent to receive customer care and insurance policy-related text messages from InterAmerica Insurance at the mobile telephone number you provide.
Consent to receive SMS messages is voluntary and is not required as a condition of purchasing insurance products or services from InterAmerica Insurance.
Message Frequency
Message frequency varies depending on your insurance policy activity, account activity, customer service needs, and your communications with InterAmerica Insurance.
Message and Data Rates
InterAmerica Insurance does not charge a separate fee for participation in the SMS program. However, message and data rates may apply according to your wireless carrier and mobile service plan.
How to Opt Out
You may stop receiving text messages from InterAmerica Insurance at any time by replying STOP to any InterAmerica Insurance text message.
After you reply STOP, you will receive a confirmation that you have been unsubscribed from the InterAmerica Insurance Customer Care SMS Program. After opting out, you will no longer receive SMS messages from this program unless you subsequently provide consent to enroll again.
You may also request to opt out by contacting InterAmerica Insurance at:
727 24th St Ste 1-B
Ogden, UT 84401
Email: [email protected]
Phone: 801-612-2211
Help and Support
For assistance with the InterAmerica Insurance Customer Care SMS Program, reply HELP to any message.
You may also contact InterAmerica Insurance at:
727 24th St Ste 1-B
Ogden, UT 84401
Email: [email protected]
Phone: 801-612-2211
Supported Carriers and Message Delivery
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages may be affected by your mobile device, wireless carrier, network availability, coverage, or other circumstances outside the control of InterAmerica Insurance.
Your Mobile Telephone Number
You represent that you are the account holder or authorized user of the mobile telephone number you provide.
If your mobile telephone number changes, or you are no longer the authorized user of the number, you agree to notify InterAmerica Insurance so that we may update our records and discontinue messages to that number when appropriate.
Privacy
InterAmerica Insurance respects your privacy. Mobile phone numbers, SMS opt-in information, and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
For additional information regarding how InterAmerica Insurance collects, uses, and protects personal information, please review our Privacy Policy:
https://www.interamericainsurance.com/privacy-policy/
Initial Enrollment Confirmation
After a customer provides verbal consent, InterAmerica Insurance may send an enrollment confirmation substantially similar to the following:
“InterAmerica Insurance: You are enrolled to receive insurance customer care and policy-related text messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”
Contact Us
If you have questions regarding these SMS/Text Messaging Terms & Conditions or the InterAmerica Insurance Customer Care SMS Program, contact us at:
InterAmerica Insurance
727 24th St Ste 1-B
Ogden, UT 84401
Phone: 801-612-2211
Email: [email protected]